When we’re on camera it can be stressful knowing we’re “on stage” and being watched. We may feel additional pressure to perform or behave in a different way than we would in a face-to-face briefing. We keep seeing our own face on the screen and trying to keep looking attentive and interested.
Let’s take a break every hour or so, especially in briefings! Even if it’s just 5 or 10 minutes, it gives everyone time to look away, relax, move around a bit, and get ready to restart. I like to ask everyone to show me with their hands, on camera “would you like 5 minutes or 10 minutes for a break?” It gets everybody to turn their cameras on and lets the customer feel like they’re given a choice. About a minute before the end of the break I’ll say, “Please turn your camera on when you’re back from break, so I’ll know you’re back with us”.
A break every hour will help participants come back to the briefing with a fresh perspective, ready to absorb the material and participate fully in the conversation.